Scheduled servicing
Planned check-ups for every Mac in your fleet - no waiting for something to break.
Annual Maintenance Contract · Dubai
Apple Annual Maintenance Contract (AMC) in Dubai
5.0242+ Google reviewsSince October 2004Concord Tower, Media City
Keep every Mac in your business serviced, healthy and repaired-on-priority for one predictable yearly fee. Scheduled visits, on-site support and discounted parts.
5.0 · 242+ reviews·On-site visits by arrangement·On Apple hardware since 2004
What does an Apple AMC cover for a Dubai business?
Quick answer
An Annual Maintenance Contract covers every Mac in your business for one yearly fee: scheduled servicing, battery and health checks, priority repairs and on-site support. Replacement parts are charged at a fixed contract rate and accidental damage is quoted separately. It starts with a free device audit, delivered as a written asset register.
- Free diagnosis
- No fix, no charge
- 30-min appointment repair
- 15-day to 2-year warranty
- Walk-in, Media City
- Free loaner MacBook
- Since 2004
- 242+ five-star reviews
An Annual Maintenance Contract turns unpredictable repair bills and surprise downtime into one fixed yearly cost. Your devices are serviced on a schedule, problems are caught before they stop work, and when something does break, contract devices go to the front of the queue. Ideal for agencies, clinics, schools and any Dubai business that runs on Macs.
What every AMC includes
Battery-health checks
Cycle counts and capacity logged each visit, with replacement before swelling or shutdowns hit.
Dust & thermal cleaning
Fans and heatsinks cleared and re-pasted to stop throttling in Dubai's heat.
Hardware & software support
macOS updates, driver and app fixes, storage clean-ups and performance tuning.
Priority repairs
Contract devices jump the queue - same-day turnaround on most in-stock parts.
Discounted parts & labour
Preferential pricing on any out-of-scope repair or replacement part.
Remote assistance
Phone, WhatsApp and remote-desktop support for quick software and account fixes.
Backup & recovery support
Time Machine and cloud-backup setup, plus priority data recovery if a drive fails.
Plans that scale with your fleet
Three starting points - every contract is tailored after a free device audit. Pay per device, scale up or down as your team changes.
Solo & freelancer
1-3 devices. Two scheduled visits a year, priority repairs and remote support for individuals and home offices.
Best for: Freelancers, home studios
Business
4-25 devices. Quarterly on-site servicing, asset logging, priority turnaround and a named technician.
Best for: SMEs, agencies, clinics
Enterprise & education
25+ devices. Custom SLA, monthly visits, loaner units, and a single point of contact for your IT team.
Best for: Schools, large offices
Why businesses sign an AMC
No surprise downtime
Failing batteries and clogged fans are caught on schedule, not when a laptop dies mid-deadline.
Predictable budget
One annual figure for servicing and support, plus discounted rates on any parts you do need.
One trusted partner
The same workshop that's serviced Apple hardware in Dubai since 2004 - a named technician, no call centre.
How an AMC starts - the first four weeks
You get the device audit as a written asset register before any money changes hands, so the first thing an AMC produces is a clear picture of what you actually own and what state it is in.
- 01
Free device audit
We list every Apple device you run - model, year, serial, battery cycle count, storage health and current macOS. You get the audit as a written asset register whether or not you sign anything.
- 02
Plan and scope in writing
We come back with the recommended plan, what is in scope, what is charged separately, and the response commitment for your fleet. Nothing starts until you approve it in writing.
- 03
First service visit
The first visit clears the backlog: thermal cleaning and repaste, batteries flagged in the audit, macOS and storage housekeeping, and backup checks on machines that have none.
- 04
Scheduled cycle begins
After that the fleet runs on the agreed schedule, with a named technician who knows your machines and a single WhatsApp thread for the whole account.
What an AMC does not cover
Every maintenance contract has exclusions. Ours are listed here and in the contract itself, because finding them out after signing is the fastest way to lose a client.
Replacement parts
Batteries, screens, SSDs and boards are charged at your contract rate, not included in the annual fee. The rate is fixed in the contract so there is no negotiation when something breaks.
Accidental and liquid damage
A dropped or drowned Mac is a repair, quoted separately. Contract devices still get priority turnaround and the contract parts rate.
Apple hardware purchases
We service and repair; we do not sell you the fleet. If a machine is genuinely past economic repair we will tell you, and we have no incentive to say otherwise.
Software licences and cloud subscriptions
We manage and support what you own. Licences, Apple Business Manager seats and cloud storage stay your cost.
Staff changes, records and leaving us
Secure wipe on staff exit
When someone leaves, we wipe and re-provision the Mac to your standard and confirm it in writing - the record your IT or compliance file usually needs.
Asset register kept current
Every visit updates the register: what is in service, what was replaced, what is nearing end of life. It is yours to keep, and you leave with it if you leave us.
No lock-in on your data
Nothing about the contract holds your devices or your records hostage. Backups are configured to systems you control, not to us.
AMC FAQ
- An AMC is a yearly agreement that keeps your Apple devices serviced and supported for a fixed annual fee. It covers scheduled cleaning, battery and health checks, software upkeep, priority repairs and discounted parts - so you avoid surprise downtime and surprise bills.
- Pricing is per device and scales with fleet size and the level of cover you need. Solo plans start low for 1-3 devices; business and enterprise plans are quoted after a free audit of your devices. Send your device count through the quote form for a same-day quote.
- Scheduled servicing, diagnostics and remote support are included. Physical replacement parts (batteries, screens, SSDs) are charged at a discounted contract rate, and contract devices always get priority turnaround.
- Macs only: MacBook Air, MacBook Pro, MacBook Neo, iMac, Mac mini, Mac Studio and Mac Pro, plus Apple Studio Display and Pro Display XDR monitors. Phones, tablets and Windows laptops are outside our work, so a mixed fleet keeps those with its current provider.
- Yes - scheduled on-site servicing is part of every business and enterprise plan, booked by arrangement. Devices that need bench work come to our Media City workshop. We work around your schedule to avoid disrupting the team.
- Send us your device list through the quote form. We do a free audit, recommend the right plan, and put it in writing - no obligation until you approve.
- Replacement parts (batteries, screens, SSDs, boards) are charged at your contract rate rather than included, and accidental or liquid damage is quoted as a separate repair. Hardware purchases and software licences are not included either. All of it is listed in the contract before you sign - we would rather lose the deal than have you find out later.
- The response commitment is agreed per contract and written into it, because it depends on fleet size, location and whether you need on-site attendance or workshop repair. Contract devices always take priority over walk-in work, and most in-stock-part repairs are same-day.
- Yes. Fleets change - people join, people leave, machines are retired. Device counts can be adjusted during the term, and the terms for ending the contract are written into it rather than buried.
- Loaner units are part of the enterprise and education plans and can be added to a business plan. Availability depends on the model, so it is agreed in the contract rather than promised on a web page.
- We wipe it securely, re-provision it to your standard and confirm the wipe in writing. That written confirmation is usually what an IT or compliance file needs, and it is included rather than charged as an extra.
- It depends on your fleet. For a handful of newer machines, paying per repair is often the sensible choice and we will say so. An AMC starts paying for itself once you have enough devices, or old enough devices, that something is failing every few months - and the audit tells us which situation you are in before you commit.
- Yes, and it is common. Plenty of Dubai companies have a general IT partner for network and Windows, and use us for the Apple hardware they cannot service. We work alongside them rather than trying to replace them.
Where we're based
Find us in Media City
Office #45, 10th Floor, Concord Tower
Al Sufouh, Dubai Media City
Dubai, UAE
Paid parking on-site and nearby. A 3-minute walk from the Palm Jumeirah tram stop.
Send your device count - get an AMC quote the same day
Free device audit, written plan, no obligation. Send the number and types of devices through the quote form and we'll recommend the right level of cover.
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