Do you really repair every Apple device?

Every consumer Apple product released since 2009 except discontinued iPods (Classic and Shuffle) and the Apple-branded displays sold before 2016. The 9 active families above cover 99% of devices brought in. If unsure, send a photo to 055 741 3706 - the team replies within 4 minutes during business hours.

Are you an Apple Authorised Service Provider?

No - independent specialist. AASP status restricts repairs to full-module swaps at Apple's set prices. Independent status allows component-level board work, panel-only screen swaps, and out-of-warranty repair on devices Apple no longer services. Costs run roughly 50% of Apple Store prices on like-for-like work.

Can you repair multiple devices in one visit?

Yes - drop off MacBook, iPhone, and iPad together and pay one combined invoice. Multi-device drop-offs of 3+ items get a 15% labour discount. Common with corporate clients in Media City, JLT, and Internet City.

What's the warranty on Apple-wide repairs?

Standard written warranty up to 12 months on every paid repair, regardless of device family. Battery work (MacBook, iPhone, iPad) carries a 3-month warranty plus an 80% capacity guarantee. Full terms on the warranty page.

Where exactly are you based?

Office #45, 10th Floor, Concord Tower, Al Sufouh, Dubai Media City. Across from Media City Metro. Paid parking on-site. Open Monday to Saturday, 9 am to 10 pm. Sunday: WhatsApp answered, storefront closed.

Do you offer free pickup for non-MacBook devices?

Yes - same free pickup and delivery for iPhone and iPad across Dubai Mainland. Sharjah and Abu Dhabi pickup runs AED 100 each way.

Can you set up a new Apple device after repair?

Yes - full migration from old to new device, including macOS Migration Assistant and iPhone Quick Start. Included free with any same-day repair, AED 150 as a standalone service.

What if my Apple ID is locked after a board repair?

T2 and Apple Silicon devices tie the logic board to the original Apple ID. The team unlocks via Apple Support's account recovery flow when ID and proof of purchase are presented in person. Average resolution time: 5 to 14 days through Apple's workflow.

Do you handle data transfer between Apple devices?

Yes - Mac to Mac via Migration Assistant or Time Machine, iPhone to iPhone via Quick Start, iPad to iPad via iCloud or wired transfer. Standalone AED 150. Free with any concurrent repair.

Why one specialist for all 9 device families?

macOS, iOS, watchOS, and tvOS share the same kernel base, the same Bluetooth stack, the same iCloud sync layer, and the same Apple ID account system. A bug on the iPhone often manifests on the Mac. One technician who knows all 9 platforms diagnoses cross-device issues in one session - instead of three trips to three shops.

Apple specialist · Since 2004

Apple Repair Dubai - All Devices, One Place

5.0216+ Google reviewsSince October 2004Concord Tower, Media City

MacBook, iMac, Mac, iPhone, iPad. One workshop since 2004.

Message on WhatsApp 055 741 3706

5.0 · 216+ reviews·9 Apple device families·21+ years in Media City

Apple device repair Dubai - full device family service infographic

Free diagnosis
No fix, no charge
30-min appointment repair
Up to 12-month warranty
Free pickup in Dubai
Free loaner MacBook
Since 2004
216+ five-star reviews

Where can I get Apple devices repaired in Dubai?

Quick answer

Apple Repair Dubai at Concord Tower, Dubai Media City repairs every Apple device. MacBook, iMac, Mac mini, Mac Studio, Mac Pro, iPhone, iPad, since 2004. Screen repair from AED 179, battery from AED 179, logic board from AED 800. Free diagnosis, free pickup across Dubai, warranty up to 12 months.

Every Apple device repaired here

Pick a device family to see the full repair list, starting prices, and turnaround times. Or message 055 741 3706 on WhatsApp with the model - Shafiq replies within 4 minutes during business hours.

MacBook

Air, Pro 13-16", Intel through M5

From AED 350

See repairs

iMac

21.5", 24", 27" - Retina 5K

From AED 300

See repairs

Mac mini & Studio

Mac mini, Studio, Mac Pro

From AED 400

See repairs

iPhone

iPhone 8 through iPhone 16 Pro Max

From AED 250

See repairs

iPad

mini, Air, standard, Pro 11/12.9"

From AED 350

See repairs

Why one Apple specialist beats nine generalists

Deep, narrow knowledge

Apple is 100% of the workshop volume. Shafiq has seen every common board fault on every Apple Silicon Mac shipped since 2020. A general repair shop splits attention across Samsung, Huawei, Lenovo, and HP - every diagnosis takes longer and the failure rate runs 3× higher on logic-board work.

Cross-device diagnosis

An iPhone that won't sync to a Mac is rarely an iPhone problem alone. iCloud Keychain, Bluetooth advertising, AWDL service, and Apple ID two-factor flows interact in ways that need both devices on the bench at the same time. One specialist with both devices fixes the root cause in 1 visit.

One warranty, one invoice

Drop off MacBook, iPhone, and iPad in the same visit. One warranty of up to 12 months card lists all 3 devices and 3 serial numbers. One WhatsApp thread tracks all 3 repairs. One invoice for accounting. Multi-device discount of 15% on labour applies automatically.

Common cross-device problems we untangle

The 4 most-common multi-device tickets that arrive each week, and how the fix runs.

iCloud sync stops mid-stream

Photos that upload from the iPhone but never reach the Mac. Fix usually involves Keychain reset, iCloud token refresh, and a check on the system date drift on Apple Silicon Macs running on the wrong DST.

Continuity & Handoff broken

Universal Clipboard fails, Handoff refuses to pass apps between iPhone and MacBook, Sidecar disconnects every 90 seconds. Almost always a Bluetooth Low Energy advertising issue tied to one device - fix one and the rest stop fighting.

AirDrop refuses everything

On a 2018+ MacBook, AirDrop failures are 9 times out of 10 a corrupted Wi-Fi profile or a stale AWDL service. The Mac, iPhone, and iPad get diagnosed together - fix on one rarely sticks without a check on the others.

Apple ID locked across devices

Two-factor codes go to a number you no longer own. The recovery flow is slow with Apple support but workable when 3 devices in the same Apple ID family are physically present at the workshop.

Apple repair by device family

MacBook repair

MacBook is 70% of the workshop volume. Screen, battery, keyboard, trackpad, USB-C, logic board, water damage - all covered for Intel models from 2012 onward and every Apple Silicon model M1 through M5. Average turnaround on screens and batteries: same day. Logic board work: 2 to 5 days.

See MacBook repair pricing →

iMac repair

iMac 21.5", 24", and 27" Retina 5K screen replacement, Fusion-to-SSD upgrades, power supply repair, and fan-cleaning service. The 27" 5K panel is rebonded with the original adhesive frame to preserve the slim bezel - 2 to 4 days for screen, same day for SSD upgrade.

See iMac repair pricing →

Mac mini, Studio & Pro repair

Mac mini logic board repair, SSD upgrades on 2014 and 2018 models, and full diagnostics on Mac Studio. Mac Pro power supply replacement and GPU module work for 2013 cylinder Pros and 2019 tower Pros. Cylinder GPU thermal failures are the single most common issue - fix runs AED 1,500.

See Mac mini, Studio & Pro repair pricing →

iPhone repair

Screen replacement on iPhone 8 through iPhone 16 Pro Max in 40 minutes. Battery replacement in 30 minutes. Back glass, charging port, water damage, and Face ID dot-projector repair available. iPhone 15 and 16 panels carry True Tone calibration when fitted with genuine Apple displays.

See iPhone repair pricing →

iPad repair

iPad mini, Air, standard, and Pro screen replacement. The 12.9" Pro panel runs AED 1,200 because the OLED stack is bonded directly to the chassis - no separate digitiser repair option. Battery service for older iPads runs AED 400 with a warranty of up to 12 months.

See iPad repair pricing →

What customers say across all 9 device families

Lloyd Stevens

2 weeks ago

Very professional and quick service, my 2017 MacBook Pro had an issue with the screen and needed a new battery, Aziz sorted this out the same day. Highly recommend!

Dania Aziz

4 weeks ago

My MacBook Air had a problem with the screen so I contacted them for help. Their staff came to my place on the same day and fixed it quickly. Great service and very professional!

Nicholas Dent

5 weeks ago

Great service.

Efrosyni pachiyannakis

21 Mar 2025

Very good repair and very quick and easy!!! 😁

MacBook Repair Dubai vs the Apple Store

Independent, component-level repair - usually faster, cheaper, and kinder to your data than a whole-unit swap.

Turnaround
MacBook Repair Dubai: Same-day on most repairs
Apple Store: 5-10 business days (often sent away)
Typical price
MacBook Repair Dubai: Around half of Apple's pricing
Apple Store: Full retail / whole-module swap
Out-of-warranty & vintage
MacBook Repair Dubai: Component-level board repair
Apple Store: Often “not serviceable” - replace
Your data
MacBook Repair Dubai: Stays on the device, never wiped without consent
Apple Store: Device often wiped or swapped
Parts
MacBook Repair Dubai: Genuine or quality-tested - your choice
Apple Store: Genuine module swap only
Getting it in
MacBook Repair Dubai: Walk in or free pickup - no appointment
Apple Store: Genius Bar appointment required
Warranty
MacBook Repair Dubai: Up to written warranty up to 12 months on the repair
Apple Store: Varies by service

MacBook Repair Dubai vs the Apple Store
	MacBook Repair Dubai	Apple Store / Authorized
Turnaround	Same-day on most repairs	5-10 business days (often sent away)
Typical price	Around half of Apple's pricing	Full retail / whole-module swap
Out-of-warranty & vintage	Component-level board repair	Often “not serviceable” - replace
Your data	Stays on the device, never wiped without consent	Device often wiped or swapped
Parts	Genuine or quality-tested - your choice	Genuine module swap only
Getting it in	Walk in or free pickup - no appointment	Genius Bar appointment required
Warranty	Up to written warranty up to 12 months on the repair	Varies by service

We are an independent specialist, not an Apple Authorized Service Provider. For in-warranty or AppleCare+ claims, Apple is the right call - we'll tell you honestly when that's the case.

Apple repair FAQ

Every consumer Apple product released since 2009 except discontinued iPods (Classic and Shuffle) and the Apple-branded displays sold before 2016. The 9 active families above cover 99% of devices brought in. If unsure, send a photo to 055 741 3706 - the team replies within 4 minutes during business hours.