Independent eligibility guide
Apple sometimes fixes specific defects for free, even on out-of-warranty devices. Check eligibility before paying anywhere - including us.
Quick answer
An Apple Repair Programme (sometimes called a Service Programme, Quality Programme or Exchange Programme) is Apple's quiet acknowledgement that a known manufacturing defect affected a specific model and serial range. When a programme is open, Apple - or an Apple Authorised Service Provider - repairs the affected fault at no charge to the customer, usually for 4 to 5 years from the date the model first went on sale, regardless of the standard 1-year warranty or AppleCare+ coverage.
Programmes do not cover unrelated faults, accidental damage, water damage, or work performed by third-party shops that left the device in a non-original state. They also do not extend the standard warranty - once the programme window closes, the same defect is back on you to pay for. That is precisely the gap we fill: we repair the same physical fault after Apple's coverage window expires, at independent prices, with our own written warranty up to 12 months.
We are not Apple Authorised. We list Apple's programmes here as a public service so you don't pay us - or anyone - for a repair Apple should be doing for free. About 5 in every 100 devices we diagnose qualify for an active or recently extended programme; we send those customers straight to Apple Dubai or Apple Mall of the Emirates with a printed eligibility note.
These programmes are accepting eligible devices at Apple service points worldwide as of May 2026. Eligibility is decided by serial number, not model name alone - always verify on Apple's site before travelling.
| Programme | Models | Issue | Free until |
|---|---|---|---|
| iPhone 12 / 12 Pro Display Module (extended in some regions) | iPhone 12, 12 Pro | Touch unresponsive after iOS update - limited regional eligibility | Rolling - check serial |
| Apple Watch Ultra Action Button Programme | Apple Watch Ultra (2022) | Action button intermittently unresponsive | 2026 |
| Mac Studio M1 Max Power Supply (limited) | Mac Studio (2022) - narrow serial range | No-power / random shutdown | 2026 |
Source: support.apple.com/repair. Re-checked May 2026.
These programmes have closed but the underlying defects still affect thousands of devices in Dubai. Knowing the model + symptom helps us quote you accurately for an out-of-pocket repair.
| Programme | Models | Issue | Ended |
|---|---|---|---|
| iPhone 14 Plus Rear Camera Service Programme | iPhone 14 Plus | Rear camera fails to switch on / preview freezes | April 2026 |
| Keyboard Service Programme (butterfly) | MacBook (Retina) 2015-2017, MacBook Air 2018-2019, MacBook Pro 13/15 2016-2019 | Sticking, repeating or unresponsive keys | 2024-2025 (rolling per model) |
| iPhone X Display Module Replacement | iPhone X | Touch unresponsive or registering without contact | December 2020 |
| iPhone 11 Display Module Replacement | iPhone 11 | Touch issues after software update | September 2022 |
| iPhone 12 / 12 Pro Receiver Module | iPhone 12, 12 Pro | No sound from receiver during calls | March 2023 |
| "Flexgate" - 13" MacBook Pro Display Backlight | 13" MacBook Pro 2016 | Backlight stripes / Stage Light effect | 2021 |
| 15" MacBook Pro Battery Recall | 15" MacBook Pro 2015 (mid) | Battery may overheat / fire risk - recall, not programme | Replaced unit - recall closed |
| iPhone 6s Unexpected Shutdown | iPhone 6s (specific serial range) | Unexpected shutdown - battery cause | December 2018 |
| iPhone 7 No Service / Audio IC | iPhone 7 | 'No Service' / loop / mic dead - audio IC | Both ended pre-2022 |
| iMac 27" 1TB Hard Drive Recall | iMac 27" (Late 2012, October 2012 - April 2013) | Drive failure | 2018 |
1. Apple's site
Go to support.apple.com/repair and search your model name plus 'service programme'. Apple lists every active programme with serial-number eligibility checkers.
2. Search by model
Google "[your exact model] repair program apple". Apple's pages rank first; ignore third-party blogs that may list expired programmes as active.
3. Apple Store visit
Walk into Apple Mall of the Emirates or Apple Dubai Mall with the device and a Genius Bar booking. They run the diagnostic on Apple's bench tools.
4. Bring it to us
WhatsApp 055 741 3706 or walk into Concord Tower Media City. We check eligibility free of charge - and tell you honestly if Apple should fix it free.
Useful Apple link: support.apple.com/repair
The defect does not disappear when Apple's coverage window closes. We continue to repair every fault that was once covered by an Apple programme, with a written warranty up to 12 months and same-day turnaround for most common jobs - message us on WhatsApp for today's exact price on your model. In many cases our turnaround is faster than Apple's because we keep the affected parts in stock for the high-volume programmes (butterfly keyboards, iPhone 11 displays, MacBook Pro 2016 flex cables).
MacBook keyboard repair
Butterfly era top-case replacement - price on request
iPhone display module
iPhone X / 11 touch issues - price on request
MacBook display / Flexgate
Flex cable or full display - price on request
Background reading: Flexgate explained · MacBook keyboard repair cost guide · How our warranty of up to 12 months works.
MacBook Pro 2018 sticking keyboard.
Apple's Keyboard Service Programme has now ended for most 2018 models. We replace the full top case (keyboard + battery + trackpad), 15-day warranty, 1-2 day turnaround - message us on WhatsApp for the exact price.
iPhone 11 touch unresponsive.
Programme ended September 2022. We replace the display module in 60-90 minutes in the workshop, 3-month warranty - message us on WhatsApp for the exact price.
13" MacBook Pro 2016 backlight stripes (Flexgate).
Programme ended 2021. We offer a cable-only repair or a full display, both with a 3-month warranty - message us on WhatsApp for today's exact price.
iPhone 12 receiver dead during calls.
Programme ended March 2023. Receiver replacement with warranty of up to 12 months, returned same day - message us on WhatsApp for the exact price.
Bring or send your device first. Free 30-minute diagnostic. We'll tell you honestly if Apple should fix it for free - even if that means we don't get the job.
Last updated: May 2026
We update this page quarterly as Apple announces new programmes and old ones expire. Spotted an inaccuracy or a programme we've missed? Tell us on WhatsApp and we'll correct it within 24 hours.
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