Trust & transparency
How We Work - Dubai
Our pricing, warranty, parts policy and what makes us different.
Repairing Apple devices in Dubai since 2004, and we put it all in writing. These guides explain exactly how we work - how we calculate quotes, what no-fix-no-charge really means, our warranty of 15 days to 2 years, the difference between genuine and quality-alternative parts, and how to reach us: walk in, send it with your own courier, or book a paid onsite visit when a technician is free. Plus honest advice on choosing any repair shop, including the red flags to refuse. Transparency is the whole point.
Honest guide · Apple repair
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, Apple Repair Appointment in Dubai: How to Book and Prepare
How to book an Apple Store or Genius Bar repair in Dubai, what to bring, how to prepare with Ready for Repair, and when Apple or an independent workshop is the better choice.
Honest guide · MacBook
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, AppleCare vs Independent MacBook Repair in Dubai: Which Is Worth It?
Honest Dubai split: when AppleCare+ or the Apple Store wins (in warranty, accidental cover) and when an independent specialist wins (out of warranty, older models, lower prices). We are independent, not an AASP.
Trust · About us
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, Why Two Decades of Apple Repair Experience Matter
Founded October 2004 - PowerBook G4 era. 40,000+ devices. Pattern-recognition knowledge across 6 chip generations, deep tooling investment, and team continuity (the same senior bench for over a decade).
Trust · Policy
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, No Fix No Charge - How Our Promise Works
Free diagnosis, zero charge if we can't solve your problem. 96.3% acceptance-to-success rate makes the math work. What 'fix' means and how partial-fix edge cases are handled.
Trust · Logistics
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, MacBook Repair Courier Dubai: How to Get Your Mac to Us
Our pickup service has ended. Walk in to Concord Tower, Dubai Media City, book a same-day courier inside Dubai, or courier it from another emirate. We can book the courier back.
Trust · Pricing
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, How We Calculate Repair Quotes - Full Transparency
Quote = parts at your chosen tier + labour + a small workshop margin. Free diagnosis, no-fix-no-charge, no surprise additions. The estimate-vs-quote distinction explained.
Trust · Parts policy
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, Genuine Apple Parts vs Alternatives - Honest Guide
Three tiers: Genuine (AASP-only) → OEM-equivalent (our default) → aftermarket. When genuine matters (Face ID, True Tone), when alternatives are fine (battery, speakers). Performance and warranty differences.
Trust · Warranty
Why Us. Sell Trade In. Repair Costs. Fixes. Care Maintenance. Buying Guides. Apple News, MacBook Repair Warranty Explained - Dubai 2026
Written warranty of 15 days to 2 years by repair and part (3 months on batteries). Coverage scope, exclusions, claim process, comparison with Apple's warranty, and AppleCare+ interaction. Warranty transfers if you sell.