Refund Policy

• The diagnosis is free in every case, for every device, no exceptions.
• Because nothing is charged for the diagnosis, nothing is refunded for it either.
• Walk-in customers receive a verbal price within 40 minutes for most issues; written WhatsApp quotes follow within 24 hours.

• If a board or part cannot be repaired, the price is AED 0.
• You may collect the device at any time during business hours.
• The diagnostic report is yours to keep - print copy on request - and can be used at any other repair shop.
• Two pre-authorised exceptions: data recovery on physically damaged drives, and liquid damage cleaning. In both cases the labour figure is sent on WhatsApp and approved in writing before work begins.

Within 7 days of pickup

• If the originally reported fault was not actually fixed: full refund of the repair price OR a free redo, your choice.
• Refund processed back to the original payment method within 3-7 business days.

Within 30 days of pickup

• If the same part fails again with the same symptom: free redo using a new replacement part.
• If the same symptom but caused by a separate component, a quote is sent for the additional fault - the original repair price is not refunded because the original repair was successful.

Within 90 days of pickup (warranty period)

• Free part replacement and free labour for any in-scope warranty claim.
• For battery work, the window is 6 months and the 80% capacity guarantee applies.
• Full warranty rules: see Warranty Policy.

• New damage caused by the customer after pickup - drops, spills, third-party tampering.
• Buyer's regret on work that was clearly described, quoted, and approved on WhatsApp before the work was done.
• Cosmetic preferences on aftermarket parts when the part type was disclosed in the WhatsApp quote.
• Touch ID, Face ID, or True Tone features lost due to Apple's calibration lock - disclosed in writing before the repair.
• Data loss during repair when the customer was advised to back up and chose not to.
• Pickup and delivery fees for Sharjah and Abu Dhabi (AED 100 each way) are non-refundable once the trip is dispatched.

1. Send a WhatsApp message to 055 741 3706 explaining the issue and quoting the invoice number.
2. A technician responds within 4 business hours and arranges a free inspection - drop-off or pickup.
3. The device is inspected, usually within 24 hours.
4. If a refund is due, it is approved by the workshop manager (Shafiq) and processed via the original payment method.
5. Refund timing: cash refunded on the spot in person; card refunded in 3-7 business days; bank transfer in 1-3 business days.
6. A written confirmation of the refund is sent on WhatsApp.

1. Step 1 - direct talk: message 055 741 3706 or email info@macbook-repair-dubai.ae. Most disputes resolve within 48 hours at this stage.
2. Step 2 - manager review: Shafiq personally reviews any case unresolved after 5 business days and replies in writing within 7 days.
3. Step 3 - Dubai Department of Economy & Tourism: file a complaint at consumerrights.ae or call 600 545 555. The workshop responds to all DET complaints within the 14-day statutory deadline.
4. Step 4 - Dubai Courts: as a last resort. The Dubai Courts have exclusive jurisdiction under our Terms of Service.

This Refund Policy was last reviewed and updated in April 2026.