Warranty Policy

• Every paid repair is backed by a 90-day written warranty on parts and workmanship.
• The warranty starts on the date of pickup, printed on the invoice and recorded against the device serial number.
• The warranty travels with the device, not the customer - see the transfer rules below.
• Claim turnaround averages 24 hours from drop-off.

• Part failure: the replacement part fails within 90 days through no fault of the user.
• Workmanship defects: the repair was not completed correctly - for example, a loose connector, an unbalanced trackpad, or backlight bleed on a freshly fitted screen.
• Same-fault recurrence: the original symptom returns within 90 days. The repair is redone free of charge by the original technician where possible.
• Cosmetic adhesion: if a screen or back glass lifts at the edges within 30 days, it is re-bonded free.

• New physical damage after pickup - drops, cracks, dents, bent chassis.
• New liquid damage - coffee spills, swimming-pool exposure, rain.
• Tampering by a third party - if another shop or individual has opened the device after pickup, the warranty is void on the affected components.
• Software issues unrelated to the repair - macOS or iOS bugs, third-party app crashes, malware, jailbreaks.
• Battery wear below 80% capacity through normal use after 6 months on a battery replacement (see service-specific warranty below).
• Missing or altered serial number on the device or invoice.
• Repairs marked "no warranty" in writing on the WhatsApp quote - typically logic boards with prior corrosion damage and one-shot data recovery jobs.

• Battery+ option: a 6-month warranty on MacBook and iPhone batteries is included automatically - no extra fee.
• Logic board peace-of-mind: for an additional AED 150 on the original repair, the 90-day board warranty extends to 6 months. Offered only on first-time board repairs.
• No extended warranty is sold separately after the original repair - the offer must be accepted at the time of the WhatsApp quote.

1. Send a WhatsApp message to 055 741 3706 within 90 days of the original pickup date. Include the device serial number, a description of the new symptom, and a photo or short video if relevant.
2. A technician confirms within 4 business hours whether the symptom is in scope.
3. Drop the device at Office #45, 10th Floor, Concord Tower, Al Sufouh, Dubai Media City, or use the free pickup service.
4. Bring the original invoice or quote the invoice number - the workshop also keeps a copy linked to the serial number.
5. Inspection is free. If the symptom is in scope, the repair is redone free, usually within 24 hours.
6. If the symptom is out of scope, a quote for the new fault is sent on WhatsApp before any work begins.

• The warranty stays with the device serial number, not the original payer. If you sell the MacBook, the new owner can claim by presenting the original invoice.
• One transfer per repair is allowed, free of charge.
• The total warranty period does not extend on transfer - the original 90-day or 6-month clock continues from the original pickup date.
• Email info@macbook-repair-dubai.ae with the invoice number and the new owner's name and phone to register the transfer.

This Warranty Policy was last reviewed and updated in April 2026. Older versions are available on request.