Free MacBook Pickup & Delivery Dubai - How It Works

Quick answer

For Marina, JBR, JLT, Downtown, Business Bay, Palm, Mirdif, Al Barsha, Silicon Oasis, International City, Sports City, and everywhere else in Dubai - we'll come to you. The full cycle is typically 24-48 hours from pickup to return.

Coverage area

Free or AED 50 within Dubai: every district from Jebel Ali in the south to Al Mamzar in the north. Includes the islands (Palm, Bluewaters, Deira Islands).

Outside Dubai: Sharjah, Ajman, Abu Dhabi, RAK - paid logistics via Aramex, Quiqup, or our own van for high-value devices. Cost AED 80-250 round-trip depending on emirate and urgency.

How to book - one WhatsApp message

Send WhatsApp to +971 55 741 3706 with:

• MacBook (or device) model and approximate year.
• Brief issue description ("won't turn on", "screen cracked", "battery dies in 2 hours").
• Pickup address.
• Preferred time window (we can usually be there within 2 hours, 9am-10pm Mon-Sat).

We confirm within 5 minutes with courier name, ETA, and a price range from your description.

What we collect

• The device itself.
• Charger / power adapter (helpful for diagnosing power issues).
• Any specific accessory related to the issue (e.g. cracked screen protector, broken keycaps).
• Photo of your Emirates ID or passport (matching the booking - to confirm chain of custody).

We do not ask for your Apple ID password, login passcode, or any payment up front. The courier is uniformed, carries company ID, and signs a handover receipt.

Receipt and tracking

At handover the courier issues a printed handover receipt with:

• Device serial number (read from the chassis).
• Cosmetic condition notes + photographs (we photograph all sides before the device leaves your sight).
• Booking number - track status by sending the number to WhatsApp.
• Estimated diagnosis-complete timestamp.

Diagnosis happens at the workshop

Within 30-60 minutes of arrival at Concord Tower the device is on a senior technician's bench. Diagnosis is free and includes hardware test, battery health, SMART status (where applicable), and a quoted repair plan.

Quote sent via WhatsApp

You'll receive: the diagnosis summary, the recommended repair, line-itemised quote (parts tier + labour + total), and ETA for completion. You can approve, decline, or request the device returned at no charge.

Approval before any work

We do nothing beyond diagnosis without your written approval (WhatsApp "approved" is enough - we save the message thread). If you decline, the device is returned free of charge by the same courier, usually within 24 hours.

Delivery back to your door

Once repaired and quality-checked, we WhatsApp you and arrange a return slot. Same courier, same handover signature, same care.

Payment options

Outside Dubai

Sharjah: AED 80 round-trip via our weekly van. Pickup days Mon & Thu.

Abu Dhabi & Al Ain: AED 200-250 round-trip via Aramex insured. 2-3 day total turnaround.

Northern Emirates (Ajman, RAK, UAQ, Fujairah): AED 120-180 round-trip, same Aramex insured route.