Neil Morecraft
Friendly staff, quick turnaround, and great value for money. My MacBook came back looking spotless after a thorough clean and service - really pleased with the overall experience.
20 minutes from Bur Dubai by car
20 minutes by car to our workshop in Concord Tower, Dubai Media City. Covering BurJuman, Meena Bazaar, Al Fahidi, Dubai Museum, and Al Mankhool. Walk in for a free diagnosis, no appointment needed. Written warranty of 15 days to 2 years.
Walk in, no appointment· 20 minutes drive· Parking on site

Quick answer
22+
Years in Dubai
242+
Google reviews
30 min
Appointment repair
Up to 12mo
Written warranty
From the Al Fahidi lanes by the Creek to the towers around BurJuman Centre, Bur Dubai packs hotels, old souks and apartment blocks into a few crowded streets. For MacBook repair, our workshop at Concord Tower, Dubai Media City is about a 20-minute drive away. People from Al Mankhool, Al Raffa and Khalid Bin Al Waleed Road can drive in and walk up without an appointment, and the diagnosis is free. If you can't leave the shop or the hotel, book a same-day courier app and send the Mac over, or ask through the quote form about a paid onsite visit.
Hotel guests on Khalid Bin Al Waleed Road and office staff near BurJuman usually want one thing: the Mac working again before the next meeting or flight. We fix the quote in writing on WhatsApp before any work starts, and the diagnosis costs nothing. Screen, battery, keyboard and trackpad jobs are often finished the same day if the part is on the shelf. Board faults take longer because Shafiq repairs them at component level instead of swapping the whole board. If it can't be fixed, there's no charge, and hardware repairs carry a written warranty of 15 days to 2 years.
Getting here
Off-peak driving times to Concord Tower, Dubai Media City. Allow an extra 10-20 minutes between 8 and 10 am and between 5 and 7 pm. There's parking on site, and a diagnosis needs no appointment.
| From | Drive to Concord Tower |
|---|---|
| BurJuman Centre | 20 min |
| Al Fahidi / Dubai Museum | 22 min |
| Meena Bazaar | 21 min |
| Al Mankhool | 19 min |
| Khalid Bin Al Waleed Rd | 20 min |
| Al Raffa | 23 min |
BurJuman on the Red and Green Lines is the closest station. It's a 20-minute drive to the workshop, or ride the Red Line from BurJuman to Al Fardan Exchange and walk about 15 minutes.
Your options
Drive out along Sheikh Zayed Road toward Media City; it's about 20 minutes from BurJuman outside rush hour, and there's parking on site at Concord Tower. Staying in a hotel? Ask reception to hand the MacBook to a Careem Box driver you've booked, then share the tracking link with your model and a photo of the fault in the WhatsApp chat that opens after you send the quote form. A paid onsite visit is possible when a technician is free.
Walk in (most people do)
Office #45, 10th floor, Concord Tower, Dubai Media City, 20 minutes from Bur Dubai by car. Parking is on site and you don't need an appointment for a diagnosis.
Send it by courier
Book any same-day courier app, hand the Mac to the driver, then share the tracking link in the WhatsApp chat that opens after you send the quote form. It's the quickest route if you can't come in, because you aren't waiting on us. We arrange the return with you on WhatsApp once it's fixed.
Onsite visit (paid)
A technician can come to you when one is free. It's a paid visit, and we quote the charge on WhatsApp before you book, so you know the cost first.
Open Mon-Thu and Sat 9 am-7 pm, Friday 9 am-12 pm and 2 pm-7 pm, closed Sunday. Whichever route you pick, the diagnosis is free and the price is fixed in writing on WhatsApp before any work starts.
Popular repairs
The exact price is fixed in writing on WhatsApp before any work begins, after a free diagnosis at the workshop. Get a free quote online for today's price on your model.
MacBook screen repair
Price on request · warranty of 15 days to 2 years
MacBook battery replacement
Price on request · warranty of 15 days to 2 years
MacBook keyboard replacement
Price on request · warranty of 15 days to 2 years
MacBook water damage repair
Price on request · warranty of 15 days to 2 years
MacBook logic board repair
Price on request · warranty of 15 days to 2 years
MacBook trackpad repair
Price on request · warranty of 15 days to 2 years
Every Mac, not just MacBooks
Yes. Bring any Mac from Bur Dubai to the workshop, desktops included. If you're sending an iMac or a display by courier, use the original box if you still have it, or ask in the quote form first and we'll tell you how to pack it.
iMac repair
24" M4 and older Intel 21.5"/27" - screen, SSD, power supply, logic board.
Mac mini repair
M6, M4, M2 and Intel - no display, no power, SSD and port faults.
Mac Studio repair
M5 Max and M5 Ultra through M1 - thermal, power and board-level work.
Mac Pro repair
M2 Ultra and Intel 2019 tower - GPU, PSU and expansion faults.
MacBook Neo repair
The A18 Pro MacBook - screen, battery and keyboard.
Mac data recovery
Soldered SSD, T2 and Apple-silicon recovery from a Mac that will not boot.
Apple display repair
Studio Display, Studio Display XDR and older Thunderbolt panels.
Looking after a team of Macs in Bur Dubai? See corporate MacBook repair and our annual maintenance contracts.
Around the area
What customers say
242+ five-star Google reviews. A small sample below, from customers across Dubai who brought their Macs to the Media City bench.
Neil Morecraft
Friendly staff, quick turnaround, and great value for money. My MacBook came back looking spotless after a thorough clean and service - really pleased with the overall experience.
Aditya Kaushik
Brilliant and spot on.
Janna Nurahmetova
My MacBook was heavily water-damaged and wouldn't even turn on (photos of the condition attached). They managed to bring...
Linda Banannou
Definitely recommend it!!!! I had an issue with my laptop-it kept shutting down for no reason. I went to several repair...
Office #45 on the 10th floor of Concord Tower, Dubai Media City. From Bur Dubai it's 20 minutes by car off-peak, and there's parking on site. We close for lunch on Fridays from 12 to 2 pm and all day Sunday. Send the quote form before you set off, and a photo of the fault in the WhatsApp chat that follows helps us tell you what to expect.
Office #45, 10th Floor, Concord Tower
Al Sufouh, Dubai Media City
Dubai, UAE
Paid parking on-site and nearby. A 3-minute walk from the Palm Jumeirah tram stop.
More areas
Each page covers the drive, parking and courier options from that neighbourhood to Concord Tower:
From Bur Dubai to Concord Tower
Send the model and the fault through the quote form. We'll tell you what it's likely to need, then you walk in or book a courier.
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